Shipping, customs and returns
Seller and contact details
- Proprietor
- Monique Wortelboer
- Postal address
- Via Case Sulgoni 9, 6710 Biasca, CH
- info@formacara.com
- Telephone
- +41796776080
- Swiss VAT status
- The seller does not charge Swiss VAT according to its declared tax status.
- Return address
- Via Case Sulgoni 9, 6710 Biasca, CH
Origin and shipping price
Parcels are dispatched from Switzerland through Swiss Post and its delivery partners. The summary shows transport separately; protection and the box are included in the figurine price. Parcel dimensions, product and packaging weight, destination and available service determine shipping cost. “Europe” does not automatically include special territories, islands or destinations without a validated service.
Times
10–15 working days from approval of the production model.
Transit follows production. The route estimate does not include possible customs inspections and does not promise immediate clearance. Your rights for delays remain as described in the terms of sale.
Switzerland
Dispatch from Switzerland to a Swiss address within the ordinary customs territory is not an import. The summary shows any VAT applicable according to the seller’s status. Territories with special rules must be checked separately.
European Union: import from Switzerland
If the summary states that import charges are payable by the recipient, you pay Formacara for the figurine and transport; the carrier or customs authority separately collects import VAT, any customs duty and presentation or clearance fees. IOSS and delivery with all charges prepaid must not be assumed to be active.
VAT depends on the country and applicable classification. Its base can include customs value, transport, duties and other legally required charges; it is not simply a percentage of filament cost. EU small-consignment rules changed on 1 July 2026: we do not promise duty-free entry below EUR 150. A transitional charge by goods category or ordinary duties may apply depending on the procedure and rules in force. Any displayed estimate is not a substitute for an official assessment.
United Kingdom and other European countries
For direct sales into Great Britain up to GBP 135, the seller generally must collect VAT at sale: it is not correct to always shift all charges to the recipient. Northern Ireland has distinct rules. A destination therefore remains unavailable if the required tax setup is missing.
Norway, Iceland and other non-EU countries have their own regimes, including possible registrations or advance collection. Country, territory, value and product must be checked before activation; the EU mechanism is not automatically extended to all Europe.
Documents, external charges and cooperation
Customs documents state the contents, actual value and verified origin; a purchase is not declared as a gift to avoid taxes. Printing in Switzerland alone does not guarantee preferential origin. The recipient must cooperate with legitimate requests for necessary information. We do not automatically add undisclosed charges of our own; external charges can depend on the local assessment.
Before paying, you can see what we collect and what remains external. A cost that cannot reliably be calculated is shown as undetermined rather than zero. Excluded territories and service limits are indicated in the ordering process.
Damaged parcels and returns
Contact info@formacara.com with the order reference for a lost or damaged parcel. Keeping packaging and photos can help a claim without limiting statutory rights. The seller remains responsible for delivery as set out in the terms.
Personalised goods do not have the usual change-of-mind return right where the statutory exception applies, but remedies for defects and non-conformity remain. Do not send returns to an old address: use the address listed here and contact us for instructions. Customs-collected amounts may require a separate refund request; we provide the relevant order documents within our control.